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3 min read
The Missing Layer: Why AI Alone Won't Fix Patient Access
According to CareMetx's 2026 Patient Services Trends Report, 94% of patient services leaders are either using or actively planning to adopt AI point...
Healthcare Data
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3 min read
Why Good Data Is Still Breaking the Patient Journey
CareMetx: Apr 6, 2026 12:08:00 PM
Today’s patient services programs operate with more data than at any point in the past. Across the access journey, nearly every interaction generates...
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Drug Channels: If Banks Can Sync Data in Real Time, Why Can’t Patient Services?
CareMetx: Sep 22, 2025 7:24:02 PM
Real-time data exchange is the norm in banking, travel, and countless other industries. Yet in patient services, batch files and fragmented systems...
3 min read
The Power and Promise of Data and AI in Patient Services: A Personal Perspective
Every patient’s journey is unique, yet the barriers they face—delays in treatment, administrative inefficiencies, and lack of personalized...
4 min read
Tech-Infused Care: Exploring the Rise of AI/ML in Patient Services
CareMetx: Jul 25, 2024 9:23:14 AM
Industry leaders worldwide are harnessing the transformative power of artificial intelligence (AI) and machine learning (ML) to boost efficiency,...
3 min read
Analytics and Data Integration: Changing the Game for Digital Hubs
CareMetx: Jan 24, 2023 1:50:54 PM
Supporting patients throughout the entire specialty therapy journey is essential to achieving positive health outcomes. More and more, data is what...
1 min read
Video Session: The Data-driven, Patient-focused Hub
Matt Hall: Aug 10, 2022 2:00:27 PM
It’s a surprisingly common misconception that the patient experience relating to initiating specialty treatments is straightforward once a...
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3 min read
Using Technology to Overcome Medicare Data Hurdles
More than 18% of the US population is covered in some form by Medicare. For more than 23 million Americans, it’s through the Medicare Advantage plan;...
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3 min read
Why Hub Services Data is Increasingly Valuable to Pharmaceutical Manufacturers
Accurate, transparent data is quickly becoming a critical piece of pharmaceutical manufacturers’ decision making processes. To ensure patients have...
4 min read
Optimizing Your Lifetime Brand Value
Think beyond patent expiration to maximize brand value throughout your therapy’s life cycle Your drug is launched and is gaining recognition. You’re...