OUR PHARMACY
A Pharmacy Built Inside the System, Not Bolted On
CareMetx Pharmacy brings specialty and free goods dispensing, patient assistance coordination, and pharmacist-led support into the same connected system as the rest of your program. There's no separate vendor to manage and no hand-off delays between hub and pharmacy, just one team working from the same data, with pharmacists and care coordinators guiding each patient personally from prescription to delivery.
Select an option below:
- Overview
- Resources
OUR PHARMACY: OVERVIEW
A Full-Service Pharmacy, Built for Every Kind of Program
CareMetx Pharmacy brings together specialty and free goods pharmacy services, experienced clinical teams, and flexible workflows to support manufacturer programs and their patients. Our team works across a wide range of therapeutic areas, helping eligible patients access the medications they need. From high-touch programs with complex therapies and titrations to lower-touch models suited for automation, our pharmacists and care coordinators bring the experience and flexibility to support each program effectively.
Capabilities
From first fill to ongoing therapy, CareMetx Pharmacy pairs automation with hands-on expertise to keep patients moving forward.
- Free goods and patient assistance dispensing across 100+ program types
- Specialty and rare disease medication management
- Direct pharmacist counseling for every patient
- Care coordinators managing shipment scheduling directly with patients
OUR PHARMACY: RESOURCES
Patient and Provider Resources
Below you'll find answers to common questions, prescriber contact information, and the documents you may need to reference.
Find What You Need:
- Patient Resources & FAQs
- Prescriber Resources & Contact Info
- Patient Rights and Responsibilities
- Notice of Privacy Practices
Contact information for the Pharmacy and e-scribe directory information:
CareMetx Pharmacy
345 International Blvd Ste 200
Brooks, KY 40109
NPI: 1215845540
Phone Number: (877) 654-7812
Fax Number: (844) 773-1422
Contact us
Location: CareMetx Pharmacy
345 International Blvd Ste 200
Brooks, KY 40109
Hours of operation: Monday through Friday
8am to 8pm EST
Phone Number: (877) 654-7812
On-call services are available for emergency after-hours assistance
Accreditation Commission for Health Care (ACHC)
CareMetx Pharmacy is accredited through the Accreditation Commission for Health Care (ACHC) for pharmacy services. This accreditation reflects our dedication and commitment to exceptional standards of performance and patient care. ACHC is a non-profit organization that has stood as a symbol of quality and excellence since 1986..avif)
Patient Resources & FAQs
-
What services does CareMetx Pharmacy provide?
CareMetx Pharmacy offers mail-order pharmacy services for pediatric and adult patients across a wide range of therapies. We partner with foundations and manufacturer programs to dispense medications for patient assistance, bridge, starter, and replacement programs. We're licensed in all 50 states and most U.S. territories, including the Virgin Islands, Guam, American Samoa, Northern Mariana Islands and Puerto Rico.
-
Why was my prescription sent to CareMetx Pharmacy?
CareMetx Pharmacy is a closed-door pharmacy that specializes in dispensing free goods prescriptions, working directly with patient support programs to fill prescriptions at no cost for qualifying patients.
-
Why can't I use my local pharmacy to fill this prescription?
Local pharmacies provide excellent support for their communities. Because the CareMetx Pharmacy coordinates directly with manufacturers and patient assistance programs, we're set up specifically to administer these program-based prescriptions.
-
My medication needs to be refrigerated. Can you still ship it to me?
Yes. We ship thousands of refrigerated medications across the country every year, using coolers validated by an independent, ISTA-certified lab.
-
I won't be home to accept my delivery. Can you ship to an alternate address?
Yes, we can ship to an alternate address in many cases. There are some limitations depending on the situation; for example, shipping to another pharmacy may not be permitted, and if your medication is administered at your provider's office, we may be required to ship there instead.
-
How do I check the status of my prescription or delivery?
Our Pharmacy Care Coordinators are available Monday through Friday, 8am to 8pm ET, to help with any questions about the status of your prescription or delivery. Call 877-654-7812 and follow the prompts.
-
How long will it take for my medication to be delivered?
Deliveries are handled case by case and generally arrive within 1-2 business days.
-
I usually get a 90-day supply. Why did I only receive 30 days this time?
Some patient assistance programs only support 30-day supplies, depending on the manufacturer program a patient is enrolled in.
-
How do I reach a pharmacist with questions about my medication?
Our licensed pharmacists are available Monday through Friday, 8am to 8pm ET, at 877-654-7812, with after-hours support for urgent issues at the same number.
-
How do I request a refill?
Call the number listed on your prescription label to request a refill.
-
How will my medication be delivered?
Prescriptions ship via carrier delivery Monday through Friday in discreet, tamper-resistant packaging. Refrigerated medications ship in special cooling packaging; please remove promptly and refrigerate upon arrival.
-
How do I pay for my prescription?
The CareMetx Pharmacy does not charge patients directly. However, the foundation or patient support program you're enrolled in may have its own terms tied to continued participation.
-
What happens if there's a delay with my shipment?
Delivery delays are uncommon, but we plan for them. Our Pharmacy Care Coordinators review carrier delay communications every weekday, and if you notice a delay first, our team is available Monday through Friday, 8am to 8pm ET, to help troubleshoot, secure a new delivery date, and provide tracking information. Call 877-654-7812 and follow the prompts.
-
Can I pick up my prescription in person instead of having it shipped?
No. The CareMetx Pharmacy is a closed-door pharmacy. While we ship nationwide and to most U.S. territories, we don't dispense medication directly to patients on-site.
-
Will my medication be substituted?
Any substitution follows applicable state and federal law, and the specific patient assistance program you're enrolled in may have its own rules requiring or preventing substitution. If you have questions about your prescription, our licensed pharmacists are happy to talk it through with you, before or after you receive your medication.
-
Can I send other prescriptions here, or transfer all my prescriptions to CareMetx Pharmacy?
CareMetx Pharmacy supports a limited number of patient assistance and patient support programs. For financial assistance or free goods support with other medications, reach out to that medication's manufacturer, they can direct you to resources specific to that therapy.
-
My address changed. How do I update it?
Give us a call to update your delivery information. The number on your prescription label connects you directly with the team supporting your medication, or you can reach us at 877-654-7812. We're available Monday through Friday, 8am to 8pm ET.
-
Do you need to know about other medications I take or allergies I have?
Yes. Please keep us informed of your medications and allergies so our pharmacist team can check for interactions or contraindications. The number on your prescription label connects you to the team supporting your medication, or call 877-654-7812.