Drug Channels: Fixing the Front Door Isn’t the Same as Fixing Time to Therapy

Faster digital intake has helped prescriptions reach hubs in seconds, but that progress doesn’t always translate into a faster start to therapy. When clinical details are missing, coverage information is inaccurate, or documentation is incomplete, resolving those gaps can add three to seven days to processing time.

In a recent guest post on Drug Channels, CareMetx Senior Vice President of Pharmacy Operations Tom Traylor explores why improving intake speed alone hasn’t solved delays in time to therapy. He suggests that specialty pharmacies already have the capabilities to address many of these issues before dispensing, and makes the case for bringing that expertise into the process earlier. 

The piece also looks at what changes when a connected pharmacy is involved from the start: missing details retrieved directly from the provider’s EHR, more accurate benefit verification, prior authorization that begins right away, and affordability questions resolved without a separate step.

Read the full article on Drug Channels.

For a closer look at how the hub-to-pharmacy handoff affects the patient journey, download our guide, The Hidden Cost of the Hub-to-Pharmacy Handoff. It includes practical questions to help you evaluate whether your current or prospective hub partner is bringing pharmacy capabilities into the process early enough to help patients start therapy sooner.