Radically Efficient Technology Solutions

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For far too long, patients have been forced to navigate the complexities of health care on their own.

Figuring out insurance, determining out-of-pocket costs, coordinating their own treatment plans, etc. can and does become an incredibly overwhelming burden when the #1 priority should be taking care of their health first. Hub services have evolved to assist patients to overcome these barriers, especially those associated with accessing and affording specialty medications. CareMetx has taken a fresh look at leveraging these traditional hub services in order to deliver the best possible patient experience through our technology services.

The CareMetx digital hub is a patient-centric, purpose-built platform which connects the points of care to deliver speed to therapy results and relieves the burden on the patient.

The CareMetx Digital Hub leverages direct connectivity with payers and providers, multi-channel interfaces, automated e-services, and is further supported by our hub operations team staffed with the very best talent from around the country.

Our 2021 acquisition of Human Care Systems (HCS) added the Resilix® patient engagement platform to our ecosystem of digital-first solutions.

With a specific focus on helping patients from the point of initiation and throughout their patient journey, Resilix® provides a dedicated patient engagement platform to assist the patient with removing those barriers to care to enable greater adherence and persistence.

Manufacturers will also gain the ability to glean insights on the entire treatment experience- inclusive reimbursement, fulfillment, ongoing adherence, outcomes, and data collection- from one single platform.

The CareMetx Digital Hub


The CareMetx Digital Hub is our proprietary platform which enables next-level patient access management from enrollment to therapy administration and adherence. Some key features:

  • Powerful API connectivity that unifies process across third-party apps
  • Modular technology that embeds directly into partner workflows
  • Self-service provider portals
  • Simple navigation with single sign-on and log-in support
  • Decisions Rule Engine to intelligently govern service request flow outside of the CRM
  • Robust dashboards that can be used to understand program performance and patient journeys

Resilix® provides omnichannel engagement tactics and tools to support patients and HCPs to optimize initiation, adherence, and persistence. This provides stakeholders the ability to oversee the entire treatment experience including reimbursement, fulfillment, ongoing adherence, outcomes, and data collection from one single platform.

Some key features include:

  • Barrier Identification & Solution System
  • Reminder Scheduling
  • Patient Assessments
  • Patient Progress Report
  • Dynamic Forms and Fields
  • Omnichannel Consents
  • Reporting and Dashboards

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